Survivor dignity
Survivors are treated with respect and believed, and are never blamed for what happened to them.
Our commitment to safeguarding
We work with survivors and handle sensitive information. Protecting the safety, dignity and privacy of everyone we serve is at the heart of how we operate.
Our commitments
Principles that guide every interaction
These commitments apply to our staff, volunteers, partners and anyone acting on Malaq's behalf.
Confidentiality
Personal information is shared only with consent, or where there is a serious risk to someone's life or safety.
Informed consent
People decide what happens next, with clear information about their options and what each involves.
Do no harm
We assess the risks of every action so that our support never puts someone in greater danger.
Child safeguarding
Children and young people receive additional protection, in line with the law and child protection standards.
Data protection
We collect only what we need, store it securely and delete it when it is no longer required.
Responsible communications
Stories and images are shared only with consent, and never in a way that could identify or endanger someone.
Referral safety
We refer people only to services we have vetted, and only with their agreement.
Policies
Our safeguarding framework
Our commitments are set out in the policies below, which are available to partners and funders.
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Coming soon
Safeguarding policy
How we protect the people we work with
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Coming soon
Child safeguarding policy
Additional protections for children and young people
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Coming soon
Data protection policy
How we collect, store and delete personal information
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Coming soon
Code of conduct
Standards for staff, volunteers and partners
Raise a safeguarding concern
If you are worried about the behaviour of anyone connected to Malaq, or about how we have handled information, please tell us. Every concern is taken seriously and handled confidentially.
Safeguarding contact
Phone: to be added